{"id":19,"date":"2025-08-07T06:56:45","date_gmt":"2025-08-07T06:56:45","guid":{"rendered":"http:\/\/ldj.co.za\/?page_id=19"},"modified":"2026-05-04T05:47:16","modified_gmt":"2026-05-04T05:47:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ldj.co.za\/staging\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<section class=\"bde-section-19-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-19-101 bde-heading\">\nRefund & returns Policy\n<\/h1><div class=\"bde-rich-text-19-102 bde-rich-text breakdance-rich-text-styles\">\n<p class=\"p1\">At <span class=\"s1\"><b>LDJ Ventures (Pty) Ltd <\/b><\/span>, your satisfaction matters deeply to us. However, due to the nature of our product, we follow a strict no-return, no-refund policy\u2014unless there is a legitimate issue upon delivery.<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<h3><b>1. <\/b><b>Non-Returnable Product<\/b><\/h3>\n<p>\u00a0<\/p>\n<p class=\"p4\"><span class=\"s3\">Because our products are <\/span>sealed, consumable natural supplements<span class=\"s3\">, we do <\/span>not accept returns<span class=\"s3\"> under normal circumstances. This policy ensures product <\/span>purity, hygiene, and safety<span class=\"s3\"> in accordance with the <\/span>South African Department of Health<span class=\"s3\"> regulations and <\/span>Section 20(3) of the Consumer Protection Act 68 of 2008 (CPA)<span class=\"s3\">.<\/span><\/p>\n<p class=\"p2\">\u00a0<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<h3><b>2. <\/b><b>Packaging &amp; Quality Assurance<\/b><\/h3>\n<p>\u00a0<\/p>\n<p class=\"p1\">All orders are carefully packed by hand and inspected before dispatch.<\/p>\n<p class=\"p1\">We use <span class=\"s1\">airtight, food-grade packaging<\/span> to preserve freshness and integrity. Parcels are cushioned to avoid damage during transit.<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<h3><b>3. <\/b><b>Damaged or Incorrect Items<\/b><\/h3>\n<p>\u00a0<\/p>\n<p class=\"p1\">If your order arrives <span class=\"s1\">severely damaged<\/span>, <span class=\"s1\">defective<\/span>, or incorrect, we\u2019re here to help:<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<ul>\n<li>\n<p class=\"p1\">Please <span class=\"s1\">photograph the parcel immediately upon delivery<\/span>, including both the outer box and inner packaging.<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Reach out to us <span class=\"s1\">within 24 hours<\/span> via info@ldj.co.za<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Include your <span class=\"s1\">order number<\/span>, <span class=\"s1\">photos<\/span>, and a brief description of the issue.<\/p>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p class=\"p1\">If your claim is valid, we will gladly offer:<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<ul>\n<li>\n<p class=\"p1\">A <span class=\"s1\">replacement<\/span> shipment at our cost, or<\/p>\n<\/li>\n<li>\n<p class=\"p1\">A <span class=\"s1\">full refund<\/span> via your original payment method.<\/p>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<h3><b>4. <\/b><b>Eligibility Review<\/b><\/h3>\n<p>\u00a0<\/p>\n<p class=\"p1\">Each claim is reviewed individually in line with <span class=\"s1\">Sections 55 and 56 of the CPA<\/span>. We may request that the product be returned (at our expense) for further inspection, or we may process a refund\/replacement without return if sufficient evidence is provided.<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<h3><b>5. <\/b><b>Refund Processing<\/b><\/h3>\n<p>\u00a0<\/p>\n<p class=\"p1\">If approved, refunds are processed within <span class=\"s1\">5\u20137 working days<\/span> and will be issued via the original payment method (e.g. PayFast, Yoco, EFT).<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p class=\"p2\">\u00a0<\/p>\n<h3><b>6. <\/b><b>Support &amp; Communication<\/b><\/h3>\n<p>\u00a0<\/p>\n<p class=\"p1\">If you believe you\u2019re eligible for a return or refund, or if you have any concerns, please contact us via our <a href=\"https:\/\/ldj.co.za\/contact\/\">Contact Page<\/a>.<\/p>\n<p class=\"p1\">Our team is available <span class=\"s1\">Monday to Friday, 09:00\u201318:00 (SAST)<\/span> and will respond as promptly as possible.<\/p>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Refund &#038; returns Policy At LDJ Ventures (Pty) Ltd , your satisfaction matters deeply to us. However, due to the nature of our product, we follow a strict no-return, no-refund policy\u2014unless there is a legitimate issue upon delivery. \u00a0 \u00a0 \u00a0 1. Non-Returnable Product \u00a0 Because our products are sealed, consumable natural supplements, we do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":1,"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":10172,"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/pages\/19\/revisions\/10172"}],"wp:attachment":[{"href":"https:\/\/ldj.co.za\/staging\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}